Legal
Privacy Policy
Last Updated: 15 January 2026
tidewhiissa ("we", "us", "our") is committed to protecting the personal information of anyone who interacts with our website or enquires about our services. This Privacy Policy describes what data we collect, why we collect it, and how it is handled. It applies to all users of our website at tidewhiissay.life and to individuals who submit enquiries or bookings through our contact form.
For questions about this policy, contact us at [email protected].
1. Information We Collect
We may collect the following personal information when you use our website or submit a contact form:
- Full name
- Email address
- Phone number (if provided)
- Any message content you share when enquiring about a voyage
We also collect non-personal information automatically through cookies and analytics tools, including browser type, pages visited, time on site, and referring URL. This data is used in aggregate and does not identify you individually.
2. How We Use Your Information
Personal information collected is used for the following purposes:
- To respond to your enquiry or booking request
- To arrange and confirm voyage logistics
- To communicate with you about your reservation or any relevant changes
- To follow up after your voyage as part of our guest experience programme
- To improve our website and services through anonymous analytics data
We do not use your personal information for unsolicited marketing without your consent. If you agree to receive updates from us, you may withdraw that consent at any time.
3. Legal Basis for Processing
We process your personal data on the basis of:
- Contract: When your data is necessary to fulfil a voyage booking or respond to a service enquiry.
- Legitimate interest: For website analytics that help us improve our services.
- Consent: Where you have actively agreed to receive specific communications from us.
4. Data Retention
We retain personal information for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. Enquiry data not resulting in a booking is deleted after 12 months. Booking records are retained for up to 5 years for legal and accounting purposes.
5. Third-Party Services
We may use third-party services that process data on our behalf, including web analytics providers and email communication tools. These services are selected for their compliance with applicable data protection standards. We do not sell personal data to third parties for commercial purposes.
6. Cookies
Our website uses cookies to enhance functionality and understand user behaviour. For full details of the cookies used, their purpose, and how to manage your preferences, please refer to our Cookie Policy.
7. Your Rights (Under Malaysian PDPA and General Principles)
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data where it is no longer needed
- Withdraw consent for marketing communications at any time
- Object to processing carried out on the basis of legitimate interest
To exercise any of these rights, contact us at [email protected]. We will respond within 14 business days.
8. Data Security
We take reasonable technical and organisational measures to protect personal information from unauthorised access, disclosure, or loss. Our website uses HTTPS encryption. Access to personal data is restricted to staff with a legitimate operational need.
9. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their respective policies.
10. Children's Privacy
Our services are intended for adults. We do not knowingly collect personal data from individuals under 18. If you believe a minor has provided us with personal data, please contact us and we will take appropriate action.
11. Policy Updates
This policy may be updated from time to time. The most recent version will always be available at this URL. Continued use of our website after changes are published constitutes acceptance of the revised policy.
12. Contact
tidewhiissa
28 Jalan Ampang, 50450 Kuala Lumpur, Malaysia
Email: [email protected]